Privacy Policy
Your privacy matters to us. This policy explains how ByteOnWaveHub collects, uses, and protects your personal information when you use our front-end development education services.
This Privacy Policy is effective as of January 15, 2025
Last updated: January 15, 2025
Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. Understanding what we collect helps you make informed decisions about sharing your information with us.
Personal Information
Name, email address, phone number, and mailing address when you register for our courses or contact us for information about our programs.
Educational Information
Your educational background, programming experience level, course preferences, and learning goals to customize your educational experience.
Technical Information
IP address, browser type, device information, and website usage patterns to improve our online learning platform and services.
Communication Data
Records of your communications with us, including emails, phone calls, and messages through our website contact forms.
How We Use Your Information
We use your personal information for legitimate business purposes related to providing front-end development education services. Our use is always tied to the specific purposes for which you provided the information or gave consent.
Educational Services
We use your information to deliver our educational programs, track your progress, provide personalized learning recommendations, and communicate about course schedules and updates. This includes sending you course materials, assignment feedback, and program announcements.
Communication and Support
Your contact information allows us to respond to your inquiries, provide technical support, and send important notifications about our services. We may also use this information to gather feedback about your learning experience.
Service Improvement
We analyze usage patterns and feedback to enhance our curriculum, improve our online platform, and develop new educational offerings that better serve our students' needs.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We only share your information in specific circumstances and with appropriate safeguards in place.
Service Providers
We may share information with trusted service providers who help us operate our business, such as payment processors, email service providers, and learning management system vendors. These providers are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, such as in response to a court order or government request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to emergency situations.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are designed to safeguard your data throughout its lifecycle.
Encryption and Secure Transmission
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols to prevent interception.
Access Controls
We limit access to your personal information to employees and contractors who need it to perform their job functions and provide services to you.
Regular Security Audits
Our systems undergo regular security assessments and updates to address potential vulnerabilities and maintain protection standards.
Data Backup and Recovery
We maintain secure backup systems to protect against data loss while ensuring backup data receives the same level of protection as primary data.
Your Privacy Rights
You have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Under Taiwan's Personal Data Protection Act and other applicable laws, you have specific protections.
- Access Right: You can request a copy of the personal information we hold about you and learn how we use it.
- Correction Right: You can ask us to correct inaccurate or incomplete personal information we have about you.
- Deletion Right: You can request deletion of your personal information when it's no longer necessary for the purposes for which it was collected.
- Processing Limitation: You can ask us to limit processing of your personal information in certain circumstances.
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
- Objection Right: You can object to certain types of processing of your personal information, including direct marketing.
- Consent Withdrawal: Where processing is based on consent, you can withdraw that consent at any time.
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days and may ask you to verify your identity before processing your request.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Educational Records
Student educational records, including course enrollment, progress, and completion data, are retained for seven years after program completion to provide transcripts and verify educational achievements when requested.
Contact and Marketing Information
Contact information for prospects and marketing communications is retained for three years from last contact, unless you request earlier deletion or withdraw consent for marketing communications.
Technical and Usage Data
Website usage data and technical information is typically retained for two years to support service improvement and security monitoring, after which it is anonymized or deleted.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You have control over how these technologies are used.
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They include authentication cookies, security cookies, and cookies that remember your preferences during your session.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which helps us improve our content and user experience. These cookies collect information in an anonymous form.
Managing Cookie Preferences
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website or affect your user experience.
International Data Transfers
As a Taiwan-based educational institution, we primarily process and store data within Taiwan. However, some of our service providers may process data in other jurisdictions, and we ensure appropriate safeguards are in place for such transfers.
When we transfer personal information outside Taiwan, we ensure that adequate protection measures are in place, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to maintain the security and privacy of your information.
Children's Privacy
Our services are designed for individuals who are at least 16 years old. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us immediately so we can take appropriate action to remove that information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
For significant changes that materially affect how we handle your personal information, we will provide additional notice through email or prominent website notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, please discontinue use of our services and contact us about your account.
Privacy Questions and Contact Information
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us using any of the methods below.
Nantun District, Taichung City
Taiwan 40854